Return Policy

Effective Date: April 12, 2024

Thank you for shopping at FEZZACA! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy subject to the following terms and conditions:

1. Returns and Exchanges:

• You may return or exchange any unworn, unwashed, and unaltered item within 30 days of the delivery date for a full refund or exchange.
• To initiate a return or exchange, please contact our customer support team at info@fezzaca.com with your order number and reason for return. Our team will provide you with further instructions and a return authorization.
• Please ensure that the item is returned in its original packaging with all tags attached and in a resalable condition. Any items returned without the original packaging or showing signs of wear may be subject to a restocking fee or refused.

2. Return Shipping:

• Customers are responsible for the return shipping costs unless the return is due to a mistake on our part, such as receiving a defective or incorrect item.
• We recommend using a trackable shipping method and retaining the shipping receipt for your records. FEZZACA is not responsible for any lost or damaged packages during the return transit.

3. Refunds:

• Refunds will be issued to the original payment method used for the purchase within 3-5 business days of receiving the returned item. Please note that shipping charges are non-refundable.
• Depending on your financial institution, it may take additional time for the refund to reflect in your account.

4. Exclusions:

• Certain items, such as lingerie, swimwear, and earrings, are final sale and not eligible for return or exchange due to hygiene reasons.
• Clearance or discounted items may be eligible for return or exchange, subject to our discretion.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work swiftly to resolve the issue and provide a replacement or refund as applicable.

6. International Returns:

• International customers are subject to the same return policy; however, please note that return shipping costs and any applicable customs fees or taxes are the responsibility of the customer.

7. Contact Us:

• If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer support team at info@fezzaca.com. We’re here to assist you every step of the way.

FEZZACA reserves the right to update or modify this return policy at any time without prior notice. By making a purchase on our website, you acknowledge and agree to abide by the terms outlined above.